Warranty Policy

At ZUKI, we take pride in the quality and craftsmanship of our jewellery. Every piece is created with care, and we stand behind the durability and authenticity of our products. Please read our warranty terms below.

1. Warranty Coverage

All ZUKI jewellery comes with a 6-month warranty from the date of purchase, covering:

• Manufacturing defects
• Loose stones (if not caused by impact)
• Uneven finishing or structural issues
• Faulty clasps, hooks, chains, or joints

This warranty ensures that your product is free from defects arising from the manufacturing process.

2. What is NOT Covered

The warranty does not cover:

• Damage caused by regular wear and tear
• Scratches, dents, or bends due to impact
• Tarnish or discolouration of silver due to exposure to air, sweat, water, perfumes, or chemicals
• Breakage caused by mishandling
• Damage due to improper storage or cleaning methods
• Loss or theft of the jewellery
• Any issues resulting from modifications or repairs done outside ZUKI

3. Shipping Charges for Warranty Claims

To avail warranty service:

• The customer must bear the shipping charges (both ways) when sending the product for inspection or repair.
• ZUKI does not provide free pickup for warranty claims.
• We recommend using a reliable courier with tracking.

Once we receive the product, it will undergo a quality inspection to determine whether the issue falls under warranty.

4. Repair / Replacement Process

1. Email us at support@zukijewels.in with:
   • Order ID
   • Clear photos/video of the issue
2. Our team will review and confirm if the damage qualifies under the warranty.
3. If approved, the customer ships the product to our service center (shipping at customer’s cost).
4. After inspection:
   • Manufacturing defects will be repaired/replaced free of charge
   • Damage not covered by warranty will be repaired at an additional charge (quote will be shared before proceeding)
5. Repairs typically take 7–12 working days after we receive the product.

5. Warranty Void Conditions

The warranty becomes void if:

• Product shows signs of misuse or accident
• Jewellery is altered by a third-party jeweller
• Item is returned without original components (certificate, stones, detachable parts, etc.)

6. Proof of Purchase

Warranty is valid only when the customer provides:

• Order ID or invoice
• Registered customer details

7. Contact for Warranty Support

For warranty-related queries, contact:

📩 support@zukijewels.in
🕘 Monday–Saturday, 10 AM to 6 PM