At ZUKI, we work with reliable and trusted courier partners to ensure your jewellery reaches you safely and on time. Please review our detailed shipping guidelines below.

1. Shipping Coverage

ZUKI currently ships within India only. We offer free shipping across all serviceable pincodes in India.

International shipping is not available at this time. We hope to expand our delivery reach in the future — stay tuned for updates.

2. Dispatch Timelines

3. Delivery Timelines

Estimated delivery dates are shown on the product page and at checkout. Actual delivery timelines may vary depending on:

• Your delivery pincode
• Courier partner availability in your area
• The product(s) selected

4. Shipment Insurance

All ZUKI shipments are fully insured until delivery. In the unlikely event of loss or damage in transit, please contact us immediately at care@zukijewels.com and we will initiate a resolution without delay.

5. Order Tracking

Once your order is dispatched, you will receive a tracking link via:

• SMS
• WhatsApp
• Email

You can track your parcel in real time until it is delivered to your doorstep.

6. Failed Deliveries

A delivery may be marked as failed in the following circumstances:

• Incorrect or incomplete delivery address provided at the time of order
• Customer unavailable at the delivery address after multiple attempts
• Refusal to accept the package at the time of delivery

In such cases:

• The courier partner will make up to 3 delivery attempts before marking the shipment as returned.
• Re-delivery charges may apply if an incorrect address was provided or if delivery was refused without valid reason.
• If the package is returned to us, our team will contact you to arrange re-dispatch or process a refund as appropriate.
• ZUKI will not be liable for delays or losses arising from incorrect delivery information provided by the customer.

7. Delays & Exceptions

While we aim to deliver every order on time, occasional delays may occur due to:

• Adverse weather conditions
• Operational issues with courier partners
• Local or regional restrictions
• High-volume festive or sale periods

In rare cases where your delivery location becomes unserviceable, our team will reach out to offer alternative delivery arrangements or a full refund.

For any queries, reach us at care@zukijewels.com  |  Policy effective from the date of publication.