At ZUKI, we are committed to ensuring every order reaches you safely, accurately, and in perfect condition. We take pride in our jewellery and want you to love every piece. Please review the following policy carefully before raising a return or refund request.

1. Return Eligibility

You may raise a return request within  15 days from the date of delivery.

To be eligible for a return, the item must meet all of the following conditions:

• Unused and unworn
• In its original box or pouch
• All tags, labels, and certificates intact
• Accompanied by the original invoice

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customised or engraved jewellery (personalised to your specifications)
• Gift cards and store credit vouchers
• Items purchased during clearance or final sale events
• Products that have been resized, altered, or repaired by a third party
• Items showing signs of wear, damage, or missing original packaging after delivery

3. Unboxing Video Requirement

To help us resolve any concerns quickly and fairly, we request that you record a clear, uninterrupted unboxing video at the time of receiving your order. This video is your assurance — it protects you against any transit-related damage, missing items, or incorrect products and helps us process your claim without delay.

Your video should clearly capture:

• The sealed outer package before opening
• The unboxing process from start to finish
• The product and all contents inside

Please note: Claims for missing, damaged, or incorrect items cannot be processed without a valid unboxing video, as it is essential for our verification process. We appreciate your cooperation.

4. Refund Process & Timeline

Once your return is picked up and passes our quality inspection, your refund will be processed within 7–10 business days. Refunds are issued to the original payment method.

5. How to Initiate a Return

• Email us at care@zukijewels.com with your Order ID and reason for return.
• Attach the unboxing video if your claim involves a missing, damaged, or incorrect item.
• Our team will review your request, arrange a pickup, and process your refund after quality check approval.

For any questions, reach us at care@zukijewels.com  |  Policy effective from the date of publication.