At ZUKI, we understand that sometimes you may want to exchange your purchase for a different size, style, or variant. Our exchange process is designed to be simple and customer-friendly.

1. Exchange Eligibility

You may raise an exchange request within 7 days from the date of delivery.

To be eligible for an exchange, the item must meet all of the following conditions:

• Unused and unworn
• In its original box or pouch
• All tags, labels, and certificates intact
• Free from signs of wear, scratches, or damage
• Accompanied by the original invoice

2. Items Not Eligible for Exchange

• Customised or engraved jewellery (personalised to your specifications)
• Gift cards and store credit vouchers
• Items purchased during clearance or final sale events
• Products showing signs of wear, damage, or missing original accessories
• Items damaged due to improper handling after delivery
• Products that have been resized, altered, or repaired by a third party

3. Unboxing Video Requirement

If your exchange request is due to a missing, damaged, or incorrect item, we request that you share a clear, uninterrupted unboxing video recorded from the moment the package is sealed and unopened. This protects you and helps us resolve your request quickly.

Please note: Exchange claims for missing, damaged, or incorrect items cannot be processed without a valid unboxing video, as it is required for verification. We appreciate your understanding.

4. Exchange Process

5. Exchange Charges

• First exchange: Free of charge.
• Subsequent exchanges on the same order: Shipping charges may apply based on delivery location.

6. Size Exchanges

Size-based exchanges (rings, bracelets, chains) are permitted under the following conditions:

• One size exchange is allowed per order, provided the product is in perfect, unworn condition.
• If the requested size involves a difference in design or metal weight, the customer will be required to pay the price difference before dispatch.
• Size exchanges are not available for custom or made-to-order pieces.

7. Disclaimer

• All exchange decisions are subject to ZUKI’s final quality check verification.
• ZUKI reserves the right to decline an exchange if the product does not meet the eligibility criteria outlined above.
• In case of any dispute, ZUKI’s decision shall be final and binding.

For any queries, reach us at care@zukijewels.com  |  Policy effective from the date of publication.