At ZUKI (Trilokesh Gems & Jewellers Pvt. Ltd.), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or purchase our products. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1. a) Personal Information

Provided by you when you create an account, place an order, or contact our support team. This includes:

• Full name
• Phone number
• Email address
• Shipping and billing address
• Payment-related details (not stored by us — see Section 1c)

1. b) Automated Data

Collected automatically when you browse our website:

• IP address
• Device type and operating system
• Browser type and version
• Cookie data and browsing activity
• Pages visited and time spent on the site

1. c) Payment Information

All payments are processed through secure, trusted third-party payment gateways (Razorpay, PayU, Paytm, UPI, and Cards).

Important: ZUKI does not store or have access to your full credit/debit card details or UPI credentials. All payment data is handled exclusively by our payment partners under their own security standards.

2. How We Use Your Information

We use the information collected to:

• Process and fulfil your orders
• Communicate order updates and tracking details
• Provide customer support
• Improve website functionality and user experience
• Send promotional offers and updates (only if you have opted in)
• Detect and prevent fraud or unauthorised transactions
• Maintain internal records and regulatory compliance

3. Sharing of Information

We do not sell or rent your personal data. Your information is never shared for commercial gain.

We may share your data only with trusted third parties who are essential to our operations:

• Courier and logistics partners (for order delivery)
• Payment gateway providers (for secure transaction processing)
• Customer service platforms
• Marketing and communication tools (only with your consent)
• IT and website service providers

All third-party partners are required to follow strict data security protocols and may not use your data for any other purpose.

4. Data Storage & Security

We implement industry-standard security measures to protect your personal data, including:

• SSL (Secure Socket Layer) encryption on all data transmissions
• Secure servers with restricted access protocols
• Regular security audits and vulnerability checks
• Limiting internal access to personal data on a need-to-know basis

While we strive to maintain the highest levels of data security, please note that no method of internet transmission is entirely risk-free. We will notify you promptly in the unlikely event of a data breach that affects your personal information.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Improve website performance and loading speeds
• Personalise your browsing and shopping experience
• Remember your login preferences and cart items
• Analyse website traffic and visitor behaviour patterns

You can disable or manage cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website.

6. Your Rights

As a user of our website, you have the following rights with respect to your personal data:

• Access your personal data held by us
• Request correction of any inaccurate or outdated information
• Request deletion of your data (subject to applicable legal obligations)
• Opt out of marketing and promotional communications at any time
• Request a copy of all personal data we hold about you

To exercise any of these rights, please contact us at care@zukijewels.com. We will respond to your request within a reasonable timeframe.

7. Third-Party Links

Our website may contain links to third-party websites or platforms. ZUKI is not responsible for the privacy practices, content, or security of any external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

ZUKI does not knowingly collect, store, or process personal information from individuals under the age of 18. Our services are intended for adults only. If we become aware that a minor has submitted personal data, we will delete it promptly. If you believe your child's information has been collected by us, please contact us immediately.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order and transaction records may be retained for a minimum period as required under Indian tax and accounting regulations. You may request deletion of your data at any time, subject to such legal obligations.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. Any updates will be posted on this page with a revised "Last Updated" date. Your continued use of our website following the posting of changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

11. Contact Information

For any privacy-related queries, concerns, or requests, please contact us at:

📩  care@zukijewels.com

🏢  ZUKI by Trilokesh Gems & Jewellers Pvt. Ltd., Bengaluru, India

For any queries, reach us at care@zukijewels.com  |  Policy effective from the date of publication.